Shipping and Returns

Shipping

Eternity Gifts’ personalised books are lovingly crafted with care in the United Kingdom. Every item is individually crafted, rigorously inspected, and prepared for dispatch within 7–10 business days from submission of the personalisation form. Please note that during peak seasons, production timelines may experience slight delays.

To ensure swift delivery, Eternity Gifts partners with trusted carriers like DHL. We provide three shipping options: Standard (non-tracked), Tracked, and DHL Express. Please be aware that selecting “DHL Express” does not shorten production times—it only expedites transit once your order is complete. International shipments may incur customs fees, which are the customer’s responsibility.

Shipping rates begin at £4.99, with final costs determined during checkout based on your selections. Take advantage of FREE SHIPPING on all orders over £150!

returns

At Eternity Gifts, we take immense pride in the exceptional quality and artistry of our products. To ensure your complete satisfaction, we offer a 100% Satisfaction Guarantee for any issues arising from manufacturing defects. However, please note that refunds and order cancellations are typically not available unless there is a processing error or product malfunction (e.g., defects in craftsmanship, damaged items upon delivery).

Eternity Gifts cannot be held responsible for mistakes, errors, or inaccuracies made by customers, including but not limited to spelling, typographical, or grammatical errors, incorrect order quantities, or other ordering discrepancies. We strongly recommend reviewing your order thoroughly during the preview stage before finalizing your purchase. Please be aware that all images and text will be printed exactly as they appear in the preview, and we do not proofread or correct customer-generated errors.

If you have any questions or concerns regarding returns, feel free to reach out to our customer support team. We’re here to help!